Sunday, 6 September 2015

Call Centre Switchboard Operator At Lancet 2015

Lancet Laboratories is looking for a Call Centre Switchboard Operator in Johannesburg.

Requirements

  • Grade 12

  • 0-1 years Relevant Working Experience


Key Responsibilities

  • Ensures a high level of customer service at all times

  • Answers telephone calls assisting clients with information and transferring calls to the relevant departments.

  • Takes and telephonically forwards messages for staff and Pathologists not available at the time of the call.

  • Performs basic house-keeping duties to ensure a clean and safe working environment.

  • Adheres to quality assurance protocols.



Challenging demands of the job



  • Handling difficult clients

  • Managing diversity

  • Handling pressure

  • Dealing with un-cooperative staff

  • Client liaison

  • Maintaining a positive image of the company


Competencies

  • Ability to use own initiative

  • Assertiveness

  • Attention to detail

  • Communication

  • Planning and organising

  • Professionalism

  • Stress management


How to apply

The closing date is the 8th of September 2015. Interested applicants should fax their CV, quoting the job title, certified ID copy, Proof of SARS registration and qualifications to: 011 358 1478

Shortlisted candidates must avail themselves for assessments and credential checks. Should you not receive a response within 2 weeks of the closing date, kindly consider your application unsuccessful.

Via – Lancet

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