Thursday, 8 October 2015

Client Concierge Internship at Superbalist 2015

The Client Concierge at Superbalist is offering recent graduates or current students looking for vac work the opportunity to intern within our Client Concierge team. The internship will allow you to gain valuable experience within customer service, communication and problem solving.

The contract is approximately 3 - 4 months.

Job Description

  • Delight our customers by proving superb service by responding immediately and professionally to their queries via phone, email, live-chat or support software.

  • Exceed customer expectations by resolving their questions and fulfillment queries.

  • Process exchanges and returns efficiently and timeously.

  • Manage customer expectations in a professional and courteous manner.

  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.

  • Work as a team to ensure that the response rate on customer queries is minimized.

  • Work in a fun, energetic, cool and collaborative environment.

  • Proactively seeks out information or solves problems in order to delight our customers.

  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

  • Willingness to work a flexible schedule and occasional overtime when needed.

Key Requirements

  • Recent graduate (within the past 9months) or currently studying an undergraduate degree/diploma.

  • Positive attitude, understanding and passionate about making people happy.

  • Strong attention to detail and super organised with superb time management.

  • Excellent telephone manner.

  • Full command of English.

  • Confident with computers – Word and Excel.

  • Passionate about fashion, d├ęcor, kitchen ware, gadgets or art.

No experience required.

Application process

Please send your CV (Max 2pages) along with an up to 1 page cover letter explaining why you’d like to join us. Please also provide a link to your Linkedin Profile.

Lcoation: Cape Town

Appy to:

Share this