Sunday, 18 October 2015

Operational Intern At DQ&A Media Traders 2015

Execute and coordinate reports and support the AdOperations team. Responsible for generating and producing reports for the DQ&A Media Traders. To ensure that reports are correct and that clients are satisfied. The intern will be responsible for delivering daily, weekly and monthly campaign performance reports to clients. As well as any other ad hoc tasks assigned.

Place within organisation
Reporting to the Director of International Operations
Works closely with team leaders


  • Daily checks of all data sets used in the Media Trader reports

  • Coordinate reports within SLA

  • Oversee all running reporting projects and ensure quality delivery

  • Collects information for reports from multiple adservers.

  • Provide feedback to the Media Trader on low performance clients

  • Sends accurate reports to customers, account managers or media traders and takes care of the continuity.

  • Ensure accurate and timely registration in the invoicing tool.

  • Participate in optimal work flow compilation

  • Maintain a professional approach to customer questions and take care of adhoc requests.

  • Supports the Media Traders on administration and reporting tasks during absence and work overload.

  • Gives input to the Director of Operations regarding trends and points of attention for reporting.


Knowledge and experience

  • Grade 12/Student.

  • Excellent written and verbal communication skills in English

  • Interest in online marketing

  • Strong computer skills especially in excel.

  • Strong analytic skills

  • Must be solution oriented and focused on results

  • Quality and service conscious

  • Willing to learn and work with large amounts of data.


Soft skills

  • Display professional and example behavior at all times

  • Ability to remain calm under pressure and towards clients/colleagues.

  • Ability to motivate and stimulate fellow team members

  • Ability to build strong relationships with clients and colleagues

  • Be approachable and open to criticism

  • Ability to resolve conflicts

  • Ability to take decisions independently but within the company guidelines.

Personal Skills/Attributes


  • Problem solving: thinks in terms of possibilities. Is able to solve issues and problems in a timely and effective manner.

  • Customer and service-orientated: is orientated towards the satisfaction of customers and actively seeks for ways of keeping up this satisfaction and if possible of increasing it.

  • Enterprising: Is alert to opportunities in the market and has the courage to take risks in benefiting from those opportunities

  • Advisory skills: helps in acquiring understanding of the possible consequences of decisions. Offers support in arriving at solutions to problems.

  • Negotiating: Is able to reach an agreement and is capable of gaining an advantage (financially – budget wise).

  • Cooperation: Making an active contribution to a joint result (organisational target) or to resolving problems or conflicts.

  • Contractual skills: Gets on with other people without difficulty, gets to know and wants to get to know people of varying natures under diverse circumstances.

  • Personal strength: Personality with own initiative, self-motivating and strong-willed; has the courage to say what he/she thinks and to adopt an independent viewpoint; efficient under pressure, keeps a cool head and continues to function effectively in stressful situations.

  • Professional ability: has good knowledge on products and services of DQ&A and knows to apply this knowledge while solving problems.

  • Planning and organising: applies structure to time, space and priority in dealing with problems.

  • Commercial skills: actively seeks for commercial opportunities and knows the persuade clients of the benefits of (new) products/services

  • Power of persuasion: presents own point of view in an empathetic and enthusiastic way and does not allow to be defeated by powerful reactions and opposition.

Closing Date: 28 October 2015

Location: Cape Town

Contact details
Yolandé Bezuidenhout
DQ&A Media Group
+27 21 469 8540

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