Thursday, 26 November 2015

End-user Support Internship at CSIR 2016


The CSIR has an opportunity for an Intern who will provide first-line support to end-users within the CSIR. This position is based in Pretoria.The CSIR (Council for Scientific and Industrial Research) is a leading scientific and technology research organisation, implementing projects throughout Africa and making a difference in people’s lives.

Key responsibilities:

  • Assemble, configure and support end-point devices, inclusive of the necessary user support required;

  • Perform the necessary debugging on all equipment to ensure proper functionality, and help out on all projects that involve end-user support;

  • Perform basic network and telephony service support, installations, configuration and provide general user advice where required;

  • Troubleshoot software and hardware;

  • Conduct desktop management, maintenance and roll-out mechanism;

  • Provide support on both network and stand-alone printers;

  • Ensure desktop functionality is available and accessible at all times to CSIR endusers;

  • Support Microsoft and Linux desktops in a Novell environment.

  • Ensure quality service is provided to clients.


Qualifications, skills and experience:

  • A national diploma or Bachelor’s degree in information technology;

  • A+ certificate would be an added advantage;

  • Basic computer knowledge;

  • Good customer relations and communication skills;

  • Stress management skills and ability to handle difficult customers;

  • A team player and lateral thinker who takes initiative;



How to apply


Closing date is 01 December 2015. Should you meet the above requirements, please email your CV to jobapplications@csir.co.za with your name and surname, position title and reference number on the subject line, (e.g. John Smith: Internship – End-user Support: Reference No: 306132).

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