Thursday, 26 November 2015

End-user Support Internship at CSIR 2016

The CSIR has an opportunity for an Intern who will provide first-line support to end-users within the CSIR. This position is based in Pretoria.The CSIR (Council for Scientific and Industrial Research) is a leading scientific and technology research organisation, implementing projects throughout Africa and making a difference in people’s lives.

Key responsibilities:

  • Assemble, configure and support end-point devices, inclusive of the necessary user support required;

  • Perform the necessary debugging on all equipment to ensure proper functionality, and help out on all projects that involve end-user support;

  • Perform basic network and telephony service support, installations, configuration and provide general user advice where required;

  • Troubleshoot software and hardware;

  • Conduct desktop management, maintenance and roll-out mechanism;

  • Provide support on both network and stand-alone printers;

  • Ensure desktop functionality is available and accessible at all times to CSIR endusers;

  • Support Microsoft and Linux desktops in a Novell environment.

  • Ensure quality service is provided to clients.

Qualifications, skills and experience:

  • A national diploma or Bachelor’s degree in information technology;

  • A+ certificate would be an added advantage;

  • Basic computer knowledge;

  • Good customer relations and communication skills;

  • Stress management skills and ability to handle difficult customers;

  • A team player and lateral thinker who takes initiative;

How to apply

Closing date is 01 December 2015. Should you meet the above requirements, please email your CV to with your name and surname, position title and reference number on the subject line, (e.g. John Smith: Internship – End-user Support: Reference No: 306132).

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