Tuesday, 19 January 2016

Matric: Smollan Social Media Call Centre Agent 2016

Smollan is currently looking for a Call Centre Agent who has experience within the Social Media aspect that can be found in Call Centres, this entails that they are able to deal with customers over Social Media Platforms such as Facebook ect.

Smollan is an international retail solutions company that delivers growth for retailers and brand owners across five continents through leading solutions in field sales and retail execution, activation, information and technology.

Requirements

  • Matric (Grade 12).

  • Sound administrative skills.

  • Excellent telephone manner.

  • Good understanding of e-mail/ social media protocols.

  • Good time management.

  • Dedication to providing exceptional customer service.

  • Strong knowledge of customer care processes and techniques.

  • Embracing social media in the Call Centre.


Job Specification

  • Receive inbound calls from sales reps

  • Action and follow up on queries

  • Obtain authorisation for orders

  • Ensure accurately captured data is communicated to the client & stakeholders

  • Ensure feedback to sales reps

  • Deliver excellent call quality

  • Accurately capture information received from various sources.

  • Adhere to administrative systems

  • File information as per file procedure

  • Ensure 100% filing accuracy

  • Distribute required information to all the relevant parties within 1 hour.

  • Accurately capture information received from various sources.

  • Adhere to administrative systems

  • File information as per file procedure

  • Ensure 100% filing accuracy

  • Distribute required information to all the relevant parties within 1 hour.


CLICK HERE TO APPLY

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