Thursday, 19 May 2016

Contact Centre Learnership Programme at Clicks 2016

The Clicks group is looking for unemployed persons from various communities, interests and appropriate qualification to enter into a National Certificate in Contact Centre (NQF Level 2). The learnership is a work based learning programme that leads to a National Certificate in Call Centre Support which is NQF level 2 qualifications. The programme assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Contact Centre environment. This opportunity is based in the Western Cape.

The incumbent will be responsible for:
  • Conducting themselves as employees of Clicks Group  according to Company values
  • Attending classroom activities and practical on the job training as well as carrying out functions in line with the Learnership
  • Acquiring knowledge of company products, policies and procedures in order to be successful at on the job training activities
  • Compiling a Portfolio of Evidence for submission to SETA
  • Completing logbooks for work-based learning
  • Achieving the required level in formative and summative assessments
  • Demonstrating commitment to working in the Contact Centre Environment
  • Demonstrating skills in using the company’s systems
  • Showing understanding of the operational processes
Requirements
  • Completed Grade 12 Certificate
  • English
  • Mathematics
  • Currently Unemployed and can commit 12 months to the programme
  • South African citizens between the ages of 18 and 35 years
Competencies Required
  • Relating and Networking
  • Following Instructions and Procedures
  • Working with People
  • Learning and Researching
  • Adhering to Principles and Values
  • Ability to work under pressure while being client centric at all times
  • Good communication skills
Applications close on 25 May 2016. 

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