Tuesday, 31 May 2016

South African Breweries Contact Centre Learnership 2016

South African Breweries invites applications for a Customer Relationship Representative or Contact Centre Learnership in Randburg. This job entails a 12 months learnership contract. Learning modules to be covered include making and receiving calls; negotiation skills; telesales & time management.
Purpose of the learnership
To support the drive to increase brand equity, sales volumes, market share and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by marketing the companies products and services to meet customer requirements. Ensure prompt resolution of queries so that customer service levels can be maximised and the business can achieve sustainable competitiveness and act as the link between customers and depot functions.
Requirements
  • Matric certificate
  • Candidates with disability will be considered first
  • Computer literacy (MS Office)
  • Good typing skills/ data capturing ability
  • SAP CRM experience (advantageous)
  • Contact centre and/or Sales work experience (advantageous)
  • Sales and/or Marketing related qualification (advantageous)
  • Administration skills – Must be fluent in English and another language
  • Candidate must be able to get to Randburg on a daily basis
Responsibilities
  • Attend all training and contact sessions scheduled
  • Complete assignments and portfolio of evidence
  • Attend to customer’s order query by determining the order status and attending to the type of request: order change, load prioritisation, delivery change, delivery time change, ETA, credit blocked, out of stock, dispatched, out of delivery day, planned order or unplanned order
  • Attend to the customer’s query in an efficient and professional manner through determining the reason for the call and if it is a new or existing query
  • Attend to customer’s credit query regarding balance enquiries or statement requests or log the call and transfer to relevant credit (specialist) function
  • Attempt to retain customers that indicate an intention to start using competitor brands; utilise escalation if necessary
  • Provide the customer with feedback when the query has been resolved and during the query resolution process if necessary
Closing date is 13 June 2016. 

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