Thursday, 23 June 2016

Junior Customer Engineer Intern at Business Connexion 2016

Do you want to be the next Business Connexion Intern and make the impossible possible through technology? Business Connexion has an amazing opportunity for a Junior Customer Engineer at their Midrand Campus.

As a leading ICT services provider, Business Connexion believes their success rests on two pillars: people and technology. Make the impossible, possible through technology.

Job Description
  • To ensure that there are  OEM certified engineers to support client solutions that is in line with the services strategy going forward.
  • To shadow the more experienced engineers to gain hand on training.

The following responsibilities will form part of this position
  • To provide routine hardware service, or ‘remote’ diagnostic activities as well as analyses of client needs and problem resolution.
  • Install or remove hardware and/or software by using supplied installation instructions
  • Successfully diagnose underlying causes and help users to recover or continue operation
  • Identify and rectify a broad range of operational exceptions and error conditions
  • Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database
  • Ensure client satisfaction at all times, meeting SLA’s and timeous escalation to managers when required
  • Establishes effective personal contacts and acts as a channel for contact with other parties
  • Service Delivery Manager, BCX Competency Centres, BCX Delivery Team, Client Employee/Users, Team Leader, Supervisor
  • Bachelors Degree in Information Technology 
  • Understanding of IT
  • Being comfortable with going through a rigid training program on specific OEM products
  • Meeting Timescales
  • Examining Information
  • Exploring Possibilities
  • Taking Action
  • Producing Output
  • Upholding Standards
  • Showing Composure
  • Developing Expertise
Click here to apply online

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