A candidate with both the attitude and aptitude to succeed in the area of Network Support and Client Services consulting will fill this position.
Please note that for this position you require your own vehicle and valid driver's license.
The candidate MUST have a love for IT and basic technical skills. The Tier 0 SC must have the potential to be a future Tier 1 and eventually Senior CSC.
The Tier 0 SC will be responsible for:
- Being part of a self-managed team (SMT) and delivering support to the teams clients.
- A target of billable hours per month which will be set by the Support Manager.
- Entry level to intermediate proactive work within the client portfolio of their team.
- Low level reactive work within their client portfolio.
- Assistance with projects at their clients that are project managed by the Senior or Project Manager.
- Ensuring that all time is captured timeously, i.e. have all time from the current business day captured by the next business day.
- The Tier 0 SC will be required to assist the Tier 1 and Senior SC where required. The Tier 0 will be mentored by them and learn as much as possible from them.
- Will be required to build and install workstations, assist with building servers.
- You must have a Diploma or Degree in IT
- Having Microsoft certification will be a benefit
- Please note that for this position you require your own vehicle and valid driver's license.
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