Tuesday, 22 November 2016

Special Projects Intern at Discovery 2016

To monitor and maintain content within the Discovery Virtual Assistant knowledge base. Liaise with business owners and subject matter experts across the group to ensure that information is accurate, relevant and up-to-date.

Also assist the Special Projects team with additional research and analysis.

Key Outputs 

The successful applicant will be responsible for but not limited to the following broad job functions:
• Regular monitoring of Virtual Agent dashboards and content
• Communication with internal business owners and subject matter experts
• Analysis, uploading and structuring of content in the Virtual Agent knowledge base
• On-going maintenance of information and documents
• Quality management of content
• Ad hoc research, analysis and projects
• Systems testing for new developments
• Develop presentations, reports and other strategic communications
• Potentially compile articles for newsletters and magazines

Personal Attributes and Skills Essential
• Excellent communication skills:
• Communicate effectively orally and in writing with all clients
• Be able to read and understand relevant written documentation
• Communicate in way that is easy to understand, taking cognisance of style, format, layout, tone, grammar and spelling
• Simplify complex messages
• Attention to detail
• Innovation / Creativity
• Adaptability
• Customer service orientation
• Initiative
• Organisational awareness
• Ability to work independently and efficiently
• Ability to work under pressure and meet deadlines
• Ability to recognise and resolve problems
• Ability to prioritise
• Highly organised
• Willingness to continuously learn (capacity for self development)
• Self-motivated
• Analytical abilities and problem solving
• Team player
• Relationship management
• Perseverance
• Good negotiator
• Presentation skills

Qualifications & Experience 

Be South African Citizens; Hold a valid & recognized matric Have effective communication skills in the English language; Must not be currently employed or have more than 6 months’ work experience Essential education
• Matric
• BA Communication or Marketing degree/diploma -Completed (Within last 6/2 months)
• Excellent time management
• Communication and administrative skills
• Attention to detail
• Sense of urgency


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