ROLE | WHAT YOU WILL BE DOING?
At Yoco, customer experience is at the core of everything we do. It starts with a simple sign up process, which gets our customers up and running quickly through to our great product that just works. All of the teams get involved to ensure that we always deliver a delightful experience to our customers.
As a member of the Customer Success team you will be critical in ensuring our merchants better use our product, access support, and grow and manage their business.
Key activities include:
Creating knowledge bases and guides around Yoco’s products and offerings on our online support portal
Creating blog content, newsletters and support articles
IDEAL CANDIDATE | WHAT ARE WE LOOKING FOR?
We are looking for a someone who is who passionate about using communication. You must really enjoy making useful communication for different people, in different situations for different purposes, whether the communication be text, images, videos or be in different channels.
This is the position for you if you…
Like to explore the world with different lenses, practice empathy, get frustrated with the average, love creating, amplifying or refining value and want to be uncomfortable
Value autonomy, have an opinion, challenge your assumptions and the norms around you
Are a strong communicator with excellent written and verbal skills, with visual communications skills and experience being an added bonus
Want to work with the smartest people, on solutions that have more than monetary value, selling a product that people want.
VALUE PROPOSITION | WHAT WILL YOU BE GETTING?
As a member of the Yoco team, this comes with great responsibility, offering:
Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit
Insight into the runnings of a high growth, innovative start-up
Potential to grow into a permanent position
Show and tell us what you’ve learnt and how you can be a valuable member of the team and don’t be ordinary. If we like your show and tell, we will send you a time-constrained task to see what you’re made of.
CLICK HERE TO APPLY