Tuesday, 1 August 2017

Product Support Engineer Internship at Volvo SA

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

With Volvo Penta, a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead.

We make our customers win.

Volvo Group Southern Africa provides an internship in the following area: Product Support Engineer.  This internship is situated in Boksburg.

The successful candidate will have exposure to the following areas Volvo Penta Division:
  • Assisting with Technical Department – Volvo Penta Sweden on all Technical and Aftermarket support functions and systems for Volvo Penta.
  • Liaison with local Dealer network, Original Equipment Manufacturer (OEM) and End User network regarding all Technical and Aftermarket support functions and systems.
  • Volvo Action Service and 24hrs Helpdesk support.
  • Application Support to Sales Engineering.
  • Product warranty control and claims
  • To assist in investigating engine and component failure, and to compile the failure analysis report.
  • Product Support Administration
  • Marketing exposure with regard to Aftermarket Campaigns/Promotional Activities
  • Complaints handling – Customer Service
  • Products (tools and engines)      
    • Secure that we have special tools and engines in the needed locations to conduct TPT (Logistic Planning)
    • Keep track of the special tools and engines that we have in the region (serial number, present location, and logistics plan)
Key Competencies
  • Time management skills.
  • Attention to detail.
  • Analytical skills.
  • Be a team player.
  • Be structure orientated and deadline driven.
  • Self-Motivated.
  • Strong written and verbal communication skills.
  • Interpersonal skills.
  • Computer literacy.
Qualifications and Experience
  • N3/Matric
  • Mechanical Engineering
  • Qualified Technical Trade (Diesel related field)
Own transport is crucial.


Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer.

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