Tuesday, 26 December 2017

IT Graduates at Sasria 2017

Sasria is committed to diversifying its staff profile in terms of its transformation agenda and encourages candidates from previously disadvantaged backgrounds to apply. Sasria will respond to short listed candidates. Candidates who have not been contacted within 4 weeks of the closing date can assume that their application has been unsuccessful.



Sasria, a state-owned company, is the only short-term insurer in South Africa that provides affordable
voluntary cover against special risks such as civil commotion, public disorder, strikes, riots and terrorism to any individual, business, government or corporate entity that has assets in South Africa.

Sasria has a dual mandate – legislative mandate that directs our day-to-day business operations, and
a broader strategic mandate, like any other business in South Africa, to make a positive contribution to transforming our industry and our country, in order to make our country a better place for all her people.

Vision
  • “To protect the assets of all South African against extraordinary risks”
The vision will be achieved via our mission of driving sustainable and vibrant business by:
 Balancing shareholder value creation with having a positive social impact;
 Providing excellent customer service;
 Being clear and consistent in our communication;
 Developing the skills and capacity of own employees;
 Improving our current strategic current strategic partnerships, and establish new ones; and
 Providing innovative and relevant products;

Core Values:
The following values underpin Sasria’s pursuit of its stated vision and mission:
• Professionalism - we will treat our stakeholders – i.e. customers, employees and shareholders -
with respect and dedication while remaining accountable to them;
• Integrity - we will conduct ourselves in a manner that is fair, transparent and ethical, and uphold
high levels of equality and trust;
• Teamwork – in the performance of our tasks we will be guided by the ideals of unity of purpose,
cooperation and mutual respect;
• Innovation - we will create opportunities for creativity and learning and encourage same amongst
our employees; and
• Customer Centricity - We strive to meet and exceed our customer's expectations.
Sasria is committed to diversifying its staff profile in terms of its transformation agenda and encourages candidates from
previously disadvantaged backgrounds to apply. Sasria will respond to short listed candidates. Candidates who have not
been contacted within 4 weeks of the closing date can assume that their application has been unsuccessful.

Job summary statement/purpose:
Provide support to end users with all IT related desktop, helpdesk and systems queries as well as
assist the IT Applications and ERP Manager with the implementation of the ERP system.



Key performance areas (duties & responsibilities):
1. Operations/ IT Support
 Assist in the day to day queries of staff on systems and hardware support
 Identify, research and resolve technical problems
 Assist with disaster recovery runs
 Assist in the maintenance of offsite storage backups on a daily, weekly and monthly basis
 Assist in the management of the assets register warranty
 Set up and configure hardware and applications as per requirements and processes
 Comply to service level agreements with suppliers and vendors and ensure deliverable are satisfactory
 Updating all asset warranties, storing all
 Update and maintain software register and licensing
 Adhere to IT Service Management processes and principles
 Maintain staff service levels according to SLA

Access control and network systems
 Participate in the maintenance of the Access control system and PABX systems on an
ongoing basis
 Setup new users
 Monitored Server & Network performance and errors
 Assist in setting up LAN, WAN, VPN, VLAN infrastructure

IT Applications & Enterprise Resource Planning: 
 Responsible for performing day-to-day maintenance on the ERP system, as well as installing new upgrades and testing for bugs. System configuration and data migration
 Work closely with the IT Manager, with end-users to analyse, design, construct and implement small applications in support of regular business operations; documents application
 Assist with local area networks, desktop applications and computer security.

Service Desk Support:
 Answering of the service IT service desk telephone

Perform ad hoc tasks:
 Perform any reasonable tasks as and when required by the Line Manager

Minimum requirements:
 Relevant IT certification/ Diploma/ Degree

Experience:
 Preferably 1 year experience
 Any IT Service Management (ITSM) experience highly preferable
 Basic understanding of a service desk

Knowledge: 
 Working knowledge of MS Applications, desk operating systems and other applications
 Understanding IT Networking
 Understanding IT infrastructure
 IT Hardware and Software knowledge

Attributes/values:
 Customer service driven
 Team player
 Maintain confidentiality
 Ability to work under pressure
 Attention to detail

Demographics
A South African citizen of any gender, preference will be given to an EE candidate.
Location:  Illovo, Johannesburg.



CLOSING DATE: 29 December 2017

Send your cover letter and CV to careers@sasria.co.za. No late applications will be accepted. 

Sasria is committed to diversifying its staff profile in terms of its transformation agenda and encourages candidates from previously disadvantaged backgrounds to apply. 

Sasria will respond to short listed candidates only. 

Candidates who have not been contacted within 4 weeks of the closing date can assume that their application has been unsuccessful.

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