Wednesday, 12 December 2018

CaseWare Internship Opportunity 2019

Launch your career in the exciting world of software support! Join a dynamic, passionate team and provide clients with world class support services on a best of breed auditing software tool.

Main purpose of this position
Draw on your accounting and auditing knowledge to provide clients with product and technical support; both telephonically and via other channels (e-mail, online, chat).



What will make the incumbent successful in this role?
The candidate must have strong interpersonal skills, be self-motivated and be a collaborative team player.

If you want to:
  • Assist clients with Annual Financial Statements (AFS) changes.
  • Provide telephonic support to users experiencing problems using the software, or inquiring how to use specific features.
  • Make pro-active support calls to ensure that all clients are satisfied.
  • Assist in testing new software and templates.
  • Partake in knowledge sharing, and the creation of regular Knowledge Articles, and proactively inform team leaders and manager of product and client trends.
  • Provide methodical technical guidance to customers, distribution partners, and colleagues as required.
  • Ensure an efficient and qualitative case handling by following the defined support processes and tools.


Skills and Abilities
  • Good interpersonal skills and can build rapport with people.
  • Strong organisational skills.
  • Stress tolerance.
  • Must show initiative.
  • Customer focus.
  • Ability to meet deadlines and handle pressure.
  • Excellent communication skills.
And you have:
  • No working experience required (Maximum of 1 year working experience if formal work experience has been acquired).
  • Experience in customer support environment and or accounting field.
  • Completed or completing a B.Com degree / National Diploma (Minimum NQF Level 6), with a minimum of 2nd year Accounting as a subject.
  • Excellent academic achievements within the specified qualification (Please note that academic transcripts will be requested).
  • Accounting taken as a major subject.
And these essential skills:
  • High computer literacy with an interest in IT.
  • Good understanding of auditing and financial environment and processes.
  • Training will be provided on division’s software packages.
  • Good interpersonal skills and can build rapport with people.
  • Strong organisational skills.
  • The ability to tolerate stress.
  • The ability to show initiative.
  • Customer focus.
  • Ability to meet deadlines and handle pressure.
  • Excellent communication skills.
  • An interest in software as well as IT and you are fully proficient in MS Office.

We are committed to employment equity in our recruitment process. It is our company policy to promote within where ever possible. Therefore priority will be given to our internal applicants if this enables us to achieve our Equity goals. 

Share this