17 August 2020

CaseWare Back Office Support Intern Opportunity 2020

CaseWare Back Office Support Intern: Draw on your accounting and auditing knowledge to provide clients with product and technical support; both telephonically and via other channels (e-mail, online, chat).

Duties: 

  • Provide technical software support to customers with BackOffice products (TaxWare, SecWare, CaseWare Time, CaseWare Cloud-Time, CloudSec and CloudTax). 
  • Support is done telephonically and via other channels (e-mail, online, chat). 
  • This role ranges from basic functionality and training of the supported software to high-level technical problem solving involving database-related issues & network infrastructure troubleshooting.

If you want to:

  • Provide telephonic support to users experiencing problems using the software, or inquiring how to use specific features.
  • Assist in fixing client files.
  • Make pro-active support calls to ensure that all clients are satisfied.
  • Partake in knowledge sharing, and the creation of regular Frequently
  • Asked Questions presentations, and proactively inform team leaders and managers of product and client trends

And you have:

  • No working experience required (Maximum of 1-year working experience if formal work experience has been acquired).
  • Completed an IT-related B.Tech/ B.Com/ B.Sc degree or National
  • Diploma (Minimum NQF Level 6) Excellent academic achievements within the specified qualification (Please note that academic transcripts will be requested).
  • Support Methodology (ITIL, 6 Sigma) -Desirable

And these essential skills:

  • Good overall computer literacy ability
  • Good technical computer knowledge (SQL, Networking, Operating Systems)
  • LAN and WAN networking knowledge
  • Technical troubleshooting and problem solving
  • Fully proficient in Microsoft Office

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