17 August 2020

CaseWare Working Papers Support Intern Opportunity 2020

CaseWare Working Papers Support Intern is to provide technical software support to customers with BackOffice products (TaxWare, SecWare, CaseWare Time, CaseWare Cloud-Time, CloudSec, and CloudTax). 

Support is done telephonically and via other channels (e-mail, online, chat). This role ranges from basic functionality and training of the supported software to high-level technical problem solving involving database-related issues & network infrastructure troubleshooting.

If you want to:

  • Assist clients with Annual Financial Statements (AFS) changes.
  • Provide telephonic support to users experiencing problems using the software, or inquiring how to use specific features.
  • Make pro-active support calls to ensure that all clients are satisfied.
  • Assist in testing new software and templates.
  • Partake in knowledge sharing, and the creation of regular Knowledge Articles, and proactively inform team leaders and manager of product and client trends.
  • Provide methodical technical guidance to customers, distribution partners, and colleagues as required.
  • Ensure an efficient and qualitative case handling by following the defined support processes and tools.

And you have:

  • No working experience required (Maximum of 1 year working experience if formal work experience has been acquired).
  • Experience in customer support environment and or accounting field.
  • Completed or completing a B.Com degree / National Diploma (Minimum NQF Level 6), with a minimum of 2nd year Accounting as a subject.
  • Excellent academic achievements within the specified qualification (Please note that academic transcripts will be requested).
  • Accounting taken as a major subject.

And these essential skills:

  • High computer literacy with an interest in IT.
  • Good understanding of auditing and financial environment and processes.
  • Training will be provided on division’s software packages.
  • Good interpersonal skills and can build rapport with people.
  • Strong organisational skills.
  • The ability to tolerate stress.
  • The ability to show initiative.
  • Customer focus.
  • Ability to meet deadlines and handle pressure.
  • Excellent communication skills.
  • An interest in software as well as IT and you are fully proficient in MS Office.

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