17 September 2020

Clicks Junior Contact Centre Consultant Learnership 2020

 This is a 12-month Learnership contract and the successful candidate will be enrolled in an NQF2 Clicks Junior Contact Centre Learnership Programme.

Clicks Company’s strategy is to employ customer obsessed people with a confident, ‘can do’ attitude, who are proud and professional.

Job Objectives:

  • Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting set service standards.
  • Meet Customers' expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one-contact' resolution
  • Maintaining the ClubCard database by means of accurately processing information on individual ClubCards
  • Assist customers with Clicks online and Clicks App related queries
  • Assist customers’ with Clinic Bookings
  • Being the first port of call for customers in dealing with queries and thereby being an integral link between the customer and the organization.
  • To assist with any ad-hoc data capturing e.g. updating customer contact records, as well as outbound calling for ad-hoc service related campaigns
  • Completing daily productivity reports in excel for any outbound work done.

Knowledge:

  • Consumer Protection Act
  • Customer Service

Skills:

  • Communication Skills
  • Customer Service orientation

Competencies:

  • Relating and Networking
  • Following Instructions and Procedures
  • Working with People
  • Learning and Researching
  • Delivering Results and Meeting Customer Expectations
  • Adhering to Principles and Values

Minimum requirements

  • Matric or equivalent
  • Typing speed of 20 wmp
  • Computer literate (Proficient in MS Outlook, Word and Excel at beginner level)
  • Mathematical literacy (Required for ClubCard points calculations)
  • Must be able to speak clearly and communicate in English.

Location: Western Cape

Closing Date: 23/09/2020

CLICK HERE TO APPLY

Share this