19 November 2020

Sanlam Quality & Complaints Internship Opportunity 2020

Location: Johannesburg, Gauteng, South Africa

Company: Sanlam Group

Date Posted: 19-Nov-2020

Description: Sanlam is inviting graduates to apply for the Quality & Complaints Internship Opportunity. 


  • Under limited supervision provides administrative support to a department or a group of professionals.  Performs complex and specialised tasks.  
  • Understands the impact of statutory/legal obligations and government legal requirements where required as part of the job function.  
  • Implication of the decisions and consequence are taken into account when performing administrative tasks.  
  • Collects, compiles and analyses complex data and information. 
  • Has the ability to exercise independent judgement and reasoning.

What will make you successful in this role?

  • Acquire knowledge of company products, services and operational processes and systems
  • Complete practical onsite training
  • Fill out logbooks for workplace-based learning
  • Pass and complete the required level in formative and summative assessments
  • Carry out tasks and duties as contracted with your manager

Qualification and Experience

  • Grade 12
  • Appropriate degree/diploma.

Knowledge and Skills

  • Deal with and resolve ad-hoc complaints, enquiries and investigations
  • Supervision of output of employees
  • Process more complex transactions and assist juniors with complex transactions
  • Good understanding of regulatory and statutory environment

Personal Attributes

  • Balances stakeholders - Contributing independently
  • Decision quality - Contributing independently
  • Directs work - Contributing independently
  • Plans and aligns - Contributing independently

Core Competencies

  • Cultivates innovation - Contributing independently
  • Customer focus - Contributing independently
  • Drives results - Contributing independently
  • Collaborates - Contributing independently
  • Being resilient - Contributing independently


The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.