Location: Johannesburg
Description: Smith and Nephew is seeking a motivated Customer Service Graduate to join their team. This position is perfect for someone who wants to work hard, get valuable business experience and who has a positive work ethic.
Responsibilities
- Manage all customer emails and telephone calls within the required response times.
- Process all customer orders within 24 hours to meet customer’s SLA and expectations.
- Enter all transactions accurately first time and ensure delivery of product within time frames as stipulated by the customer to meet customer expectations.
- Ability to prioritize and plan daily workload to meet customer expectations and departmental goals and objectives.
- Ensure good document management and adherence to all document control regulations.
- Develop strong relationships with customers and provide positive and professional customer service and support.
- Respond to customer’s enquiries and manage disputes within the required response time.
- Use initiative and be proactive in resolving customer queries promptly. Seek assistance from Team lead when needed to determine appropriate solution.
- Utilize all customer & external third party systems/ portals as required in order to perform daily duties.
- Foster strong relationships with Sales and Marketing, Finance, Supply Chain, Logistics and Warehouse staff.
- Collaborate with colleagues and ensure cross skilling and best practice sharing on a continuous basis.
- Assist with supplying data for daily/weekly/ monthly management reports as required.
- Establish a professional image on behalf of the department and company.
- Attend all relevant training sessions as required and develop skill sets and knowledge.
Candidate Requirements
- Grade 12.
- Bachelor of Commerce.
- Clear criminal and ITC records.
