24 November 2020

Smith and Nephew Customer Service Graduate Programme 2020

 Location: Johannesburg

Description: Smith and Nephew is seeking a motivated Customer Service Graduate to join their team. This position is perfect for someone who wants to work hard, get valuable business experience and who has a positive work ethic. 


  • Manage all customer emails and telephone calls within the required response times.
  • Process all customer orders within 24 hours to meet customer’s SLA and expectations.
  • Enter all transactions accurately first time and ensure delivery of product within time frames as stipulated by the customer to meet customer expectations.
  • Ability to prioritize and plan daily workload to meet customer expectations and departmental goals and objectives.
  • Ensure good document management and adherence to all document control regulations.
  • Develop strong relationships with customers and provide positive and professional customer service and support.
  • Respond to customer’s enquiries and manage disputes within the required response time.
  • Use initiative and be proactive in resolving customer queries promptly. Seek assistance from Team lead when needed to determine appropriate solution.
  • Utilize all customer & external third party systems/ portals as required in order to perform daily duties.
  • Foster strong relationships with Sales and Marketing, Finance, Supply Chain, Logistics and Warehouse staff.
  • Collaborate with colleagues and ensure cross skilling and best practice sharing on a continuous basis.
  • Assist with supplying data for daily/weekly/ monthly management reports as required.
  • Establish a professional image on behalf of the department and company.
  • Attend all relevant training sessions as required and develop skill sets and knowledge.

Candidate Requirements

  • Grade 12.
  • Bachelor of Commerce.
  • Clear criminal and ITC records.