11 December 2020

Momentum Claims Assessor Internship Opportunity 2021

Job ID: 29920

Closing Date: 31 December 2020

Location: Centurion

Description: Momentum invites learners to apply for the Claims Assessor Internship Opportunity. 

To gain experience from a market leading claims assessment capability on living benefits (critical illness, income and disability benefits). 

This will include learning assessment skills on income disability, lump sum disability, critical illness and case management for living benefits, the completion of quality industry assessments within the required service levels.

At the end of the internship you should be able to:

  • Contribute to the ongoing enhancement and execution of the claims assessment methodology across Critical Illness, Income Protection and Lump Sum Disability benefit lines.
  • To partner and collaborate with both internal and external stakeholders to improve claims assessment and client experience.
  • Assist with the review of all claims policies, practices, forms and documentation to ensure that our risk management standards are met and drafting new policies and practices where necessary.
  • Ensure delivery of timeous and consistent claims assessments to Claim Consultants by managing and maintaining workflow and service level standards.
  • Approves or declines claim submissions without supervision within company guidelines.
  • Selects and accepts risks on behalf of the company, evaluating proposals rather than mechanistic assessment.
  • Under general direction, assess complex cases that involve greatest risk.
  • Continuous development and application to ensure successful execution of the claims assessment methodology, including:
  • Current best industry and company practices
  • Claims research
  • Technological enablers
  • Embedding and applying established practices to ensure consistent application of these in the claims assessment environment.
  • Ensure that assessment methodology and execution is in line with legislation and best practices within the financial management field in order to optimise the claims assessment service offering and deliver.
  • Familiar with the regulatory framework, insurance related court decisions and/or determinations by regulatory bodies, governing bodies etc. that could impact the way claims are processed or handled.
  • Risk opportunity identification to prevent fraud and to deliver quality work.
  • Assist with continuous improvement efforts by the identification of opportunities, cost reduction, improvement on the quality of claims decisions and systems enhancement.
  • Embed and apply tools that allow for more efficient decision making, processing and risk management capabilities.
  • Assist with the delivery of accurate and timeous reporting, analysis and insights where required, and implementation of findings into the execution of claims assessment to improve the client experience and risk management.
  • Contribute to a client service excellence culture which builds enduring relationships and allows team to provide exceptional client service.
  • Incorporate internal assessment feedback into the enhancement of daily business processes and management operating systems.
  • Act in a way that allows for a positive work climate and culture with fellow employees


•Business acumen.

•Client / Stakeholder commitment.


•Drive for results.

•Diversity and inclusiveness.

•Collaboration and team work.

•Impact and influence.

•Results and solution focused.

•Self-awareness and insight.


•B./BSc. Occupational Therapy, Physiotherapy or Psychology Or Qualified Registered Nurse or other health sciences related degree considered appropriate.


All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.