24 December 2020

Netflorist Call Centre Agents 2021

Location: Sandton, Gauteng

Salary: R 35 per hour

Sector: Customer Service Jobs

Job Type: Part-Time

Description: Netflorist is recruiting is looking for inspired, customer service orientated candidates to join their team as Call Centre agents.

Requirements: 

- Grade 12.

- Experience in a call centre or customer service environment.

- Computer literate.

- Training will be provided. 

Key Competencies

• verbal and written communication skills.

• listening skills.

• problem analysis and problem solving.

• customer service orientation.

• organizational skills.

• attention to detail.

• judgment.

• adaptability.

• team work.

• stress tolerance.

• resilience.

Duties: 

• answer calls and respond to emails.

• handle customer inquiries both telephonically and by email.

• research required information using available resources.

• manage and resolve customer complaints.

• provide customers with product and service information.

• enter new customer information into system.

• update existing customer information.

• process orders, forms and applications.

• identify and escalate priority issues.

• route calls to appropriate resource.

• follow up customer calls where necessary.

• document all call information according to standard operating procedures.

• complete call logs.

Please email your cv to recruitment@netflorist.co.za to apply.