13 December 2020

Syntell Call Centre Internship Opportunity 2021

Location: Cape Town

Description: Syntell is inviting applications for the Call Centre Internship Opportunity. 

About

With a staff of over 400 employees across offices in Johannesburg, Cape Town, Pretoria, Durban, Bloemfontein and Port Elizabeth, Syntell is firmly established as a significant player in South Africa’s corporate landscape. We are also actively expanding our presence in the rest of Africa and other international markets.

Responsibilities: 

  • To provide a high level of customer service and professionalism to clients by responding to all customer requests in a courteous, efficient, and timely manner via telephonic or email correspondence (omni-channel)
  • Handling of queries, capturing information and assigning requests accordingly.
  • Taking inbound calls and assisting callers and consumers with related requests.
  • Making Outbound calls to consumers and responding to emails.
  • Handling of administrative and special tasks when required.
  • Selling accurate information over the telephone and via email tools.
  • Adhering to all scripts and processes.
  • Research via Internet searches if required.
  • Ad hoc tasks as may be requested from time to time.

Requirements

Minimum Requirements:

  • Fluent in English, both verbal and written.
  • Good Understanding of computer system and standard software including Microsoft Office.
  • Proven customer service and sales skills.
  • NQF Level 5 qualification (COMPULSORY).

Competencies:

  • Ability to work under pressure and to be decisive.
  • English language skills required.
  • Good Typing skills.
  • Strong Sales ability.
  • Must be target driven.
  • Excellent listening skills.
  • Team player – essential.
  • Excellent communication skills, both written & verbal.
  • Excellent interpersonal skills.
  • Enthusiastic, Self motivated, Proactive, Self managed and flexible.
  • Attention to detail.
  • Strong conflict handling skills.
  • Strong problem solving  skills.
  • Ability to portray positive, professional efficient image through verbal and written.

CLICK HERE TO APPLY