Location: Cape Town
Description: Syntell is inviting applications for the Call Centre Internship Opportunity.
About
With a staff of over 400 employees across offices in Johannesburg, Cape Town, Pretoria, Durban, Bloemfontein and Port Elizabeth, Syntell is firmly established as a significant player in South Africa’s corporate landscape. We are also actively expanding our presence in the rest of Africa and other international markets.
Responsibilities:
- To provide a high level of customer service and professionalism to clients by responding to all customer requests in a courteous, efficient, and timely manner via telephonic or email correspondence (omni-channel)
- Handling of queries, capturing information and assigning requests accordingly.
- Taking inbound calls and assisting callers and consumers with related requests.
- Making Outbound calls to consumers and responding to emails.
- Handling of administrative and special tasks when required.
- Selling accurate information over the telephone and via email tools.
- Adhering to all scripts and processes.
- Research via Internet searches if required.
- Ad hoc tasks as may be requested from time to time.
Requirements
Minimum Requirements:
- Fluent in English, both verbal and written.
- Good Understanding of computer system and standard software including Microsoft Office.
- Proven customer service and sales skills.
- NQF Level 5 qualification (COMPULSORY).
Competencies:
- Ability to work under pressure and to be decisive.
- English language skills required.
- Good Typing skills.
- Strong Sales ability.
- Must be target driven.
- Excellent listening skills.
- Team player – essential.
- Excellent communication skills, both written & verbal.
- Excellent interpersonal skills.
- Enthusiastic, Self motivated, Proactive, Self managed and flexible.
- Attention to detail.
- Strong conflict handling skills.
- Strong problem solving skills.
- Ability to portray positive, professional efficient image through verbal and written.
