05 January 2021

Altron Bytes People Solutions Technical Support Leanerships 2021

Location: Randburg and Cape Town

Description: Altron Bytes People Solutions is inviting learners to apply for the Technical Support Leanerships.

The focus of the learnership is to empower South Africa’s unemployed youth with learning opportunities.

A Learnership is a structured learning program for gaining knowledge and practical skills in the workplace leading to a qualification, registered on the National Qualification Framework.

The duration of a Learnership/Internship is twelve months.

We are looking for individuals with a valid IT Diploma or degree to join a Technical Support learnership.

Job Role

  • This position involves loading of paper, checking printing equipment and performing a maintenance function at the customer sites.
  • Objective is to prevent unnecessary incidents from being escalated by the Customer and assigned to field Technicians by pro-actively fulfilling maintenance on each device as per device maintenance procedure.
  • This includes all reasonable and practicable tasks required by the Site Manager; Customers and Service Providers.

Tasks:

  • To provide prompt Customer Service as part of an on-site technical support Team.
  • Check all printing devices daily and perform first-level maintenance according to the defined device maintenance procedure such cleaning of the device, replacement of consumables and paper, polishing of the glass plates, cleaning of all rollers, etc.
  • Investigate problematic device faults identified during the daily maintenance procedure and resolve where the resolution falls within the incumbent’s capabilities and responsibilities.
  • Escalate all device faults that the incumbent is not capable of resolving in accordance with the defined channels and service levels.
  • Monitor consumable levels and ensure that toners are replaced timeously where replacement levels have been reached.
  • Ensure orders are placed timeously where minimum order levels have been reached related to consumables and paper.
  • Liaise with the responsible Site Manager and advise of all trends concerning device availability and utilisation, consumable utilisation, and new user requirements that may have become apparent.
  • Following and adhering to Processes and Procedures
  • To guide and assist Customers with training that falls within the incumbent’s capabilities and responsibilities.
  • Ensure highest level of Customer satisfaction
  • To maintain knowledge of relevant products maintenance procedures
  • Form part of a culture aligned to Altron’s strategy with regards to purpose; vision; values and goal.

SKILLS AND EXPERIENCE

Applicants who meet the following minimum criteria will qualify to apply:

  • Be a South African citizen by birth (All races can apply).
  • Be between the ages of 18-28.
  • Candidate must have a valid Information Technology Diploma/Degree in Support Service /Computer Science/ Networking .
  • Candidate must have a clear criminal record.
  • Be presentable and have good English communication and interpersonal skills.
  • Candidate must not be employed or studying full time.

CLICK HERE TO APPLY - Randburg

CLICK HERE TO APPLY - Cape Town