Location: Johannesburg, Gauteng
Closing Date: 12th Feb 2021
Description: Doctors Without Borders (MSF) is looking for a proactive and efficient individual to be their Donor Intern.
The intern will have an outstanding interpersonal, oral and written communication skills, strong work ethic and a commitment to confidentiality and high ethical standards.
The Donor care Intern will have the ability to prioritize workload in a timely manner, translate donor requests and queries into the most efficient solution to improve MSF’s donor retention and loyalty objectives.
The Donor care Intern will have to be an individual with a passion for humanitarian causes, strong customer service focus and excellent attention to details. He or she should be highly computer literate with high-level oral, written communication and strong administration skills.
The MSF SA Fundraising Team mission is:
To inspire and engage the South African community to take action to save lives around the world through financial support towards MSF projects. MSF SA’s fundraising department is responsible for raising private funding, predominantly from individuals, to support our humanitarian mission and our activities in the Southern African region.
Key Learnings
The Donor care Intern will focus on the following learning areas:
- Customer care practical responsibilities and efficiency
- Customer Relationship system management experience and user administration.
- Key tasks and responsibilities
Retention program: daily tasks
- Respond to all incoming enquires and requests from current and prospective donors; updating donors profile and details, cancellation, request for any types of information.
- Record each interaction with donors and update the donor profile accordingly. Record information about individual donors on the CRM database.
- Ensure that all gifts are acknowledged with appropriate and timely correspondence.
Retention program: Admin and Reporting tasks
- Update, as required, MSF SA fundraising files, both paper and electronic.
- Work with the Donor Care team to implement the Relationship cycle for Active Regular Donors (RD), Occasional Donors (OC) and Pre-active Regular Donors.
- Work with the Donor care team to improve KPIs of the retention and Loyalty programs.
- Related duties as assigned
Requirements
Education
- Relevant tertiary qualification in Marketing, Business Administration, Public Relations, Communications etc…
Knowledge & Skills
- Proficiency with Microsoft Office, including Word and Excel, and a working knowledge of search functions for donor research purposes.
- Organizational skills and ability to prioritize workload in a timely manner to complete an assignment when faced with many deadlines and competing requirements
- Excellent verbal and written skills
- Willingness to learn skills in coordinating and managing personalised Donor relationships.
Required Competence
- Passion for humanitarian causes
- Interpersonal, oral and written communication skills
- Strong work ethic
- Ability to work flexible hours
- Strong customer service focus and excellent attention to detail
- Demonstrated creative thinking, with the ability to take initiative and the willingness to learn
Note: Should you not received a response within 2 weeks, please consider your application unsuccessful.