08 February 2021

ELCB ICT Support Agent Internship 2021

 Location: East London

Closing Date: 19/02/2021

Description: ELCB is inviting graduates to apply for the  ICT Support Agent Internship 2021.

Intern- Intern - ICT Support Agent work under the supervision of the Direct Line Manager as well as the mentor(s) that they have been assigned to work with.

Specification

  • Provide 1st line technical assistance and support related to computer systems, hardware, and software.
  • Responsible for answering queries and addressing system and user issues in a timely and professional manner and escalating to the next level of support specialists when and if required.
  • •To execute the instructions of the Senior Systems and Database Administrator when required
  • •Answering and providing telephonic, technical and user support.
  • •Monitor, Test and Inspect ICT equipment.
  • •Monitor Daily email notifications and service desk requests.
  • •Escalate and Log Risks and Issues as they occur.
  • •Log all client requests on the service desk logging system.

Requirements

  • •Matric
  • •IT Degree or equivalent IT diploma
  • •Effective communication and written skills
  • •Computer literacy (Microsoft Excel, Word, PowerPoint and Outlook)

Should you not have been contacted within 14 days of the closing date of this advert, please consider your application unsuccessful.