Description: Apply now for the Foodbev SETA ICT Graduate Programme 2021. The graduate will assist with design, development and support of IT systems including website and graphic design.
Roles and Responsibilities:
• IT Helpdesk (1st Line Support)
o IT Service Management (Call logging, assigning calls to support Tier 2 or 3, call tracking and end-user follow-up etc.)
o Assist in IT vendors service management (service requests forwarding and followups)
o Resolution of 1st line support calls such as:
▪ Login failures, password resets,
▪ Information requests (How to guides)
o IT Inventory Management (IT assets, new purchases, loan equipment etc.)
o Daily Health Checks (Servers, Backups, Network etc.)
o Problem Management (analyze incidents trends and identify underlying problem for continuous improvement)
o Compile incident management reports
• Website design and development
o Graphic Design
o Website content maintenance and update
• Analyze current ETL processes, design new system integration models to optimize business efficiencies
• Administration duties as delegated
• Execute other tasks as delegated
Experience and Qualifications
• Qualification in Computer Science/Software Development/IT or similar NQF level 6
• Website and graphic design knowledge required
• General understanding of database management and system integration / interfacing
• No formal experience required; internal training will be provided
Competencies
• Customer relations skills
• Attention to detail
• Problem-solving abilities
• Creative and critical thinking skills
• Professional and accountable