Description: CaseWare is inviting learners to apply for the Working Papers Graduate Programme 2021.
The purpose of the CaseWare Working Papers Graduate role is to provide technical software support to customers that utilise the CaseWare product offering, Drawing on your accounting and auditing knowledge.
The role is responsible for client success and retention through enabling clients to effectively and efficiently use the CaseWare Africa product offerings so that clients are able to service their clients.
Location: Johannesburg
Case & Call Management
- Deliver support across various channels on all licensed clients to successfully ensure resolutions
- to all cases;
- Manage cases in accordance with Service Level agreement, process and procedures;
- Enable client success by directing client or product escalations to the correct channels to ensure
- end to end resolution; and
- Identify and cascade themes or trends relevant to our products and services to the correct
- channels.
b) Stakeholder Management
- Enable client satisfaction by making pro-active support calls;
- Develop knowledge resources to enable knowledge sharing with the team and clients; and
- Achieve active engagement/participation during all knowledge sharing sessions.
- Completed or completing a B.Com degree / National Diploma (Minimum NQF Level 6), with a minimum of 2nd year Accounting as a subject.
- Excellent academic achievements within the specified qualification.
- Good understanding of auditing and financial environment and processes
- Highly computer literate with an interest in Software and IT
- Technical troubleshooting and problem-solving skills;
- Communication skills (verbal and written); and
- Microsoft Office.
- Personal Attributes and Qualities
- Focused, customer and results oriented, driven by excellence;
- Effective communicator at all levels;
- Ability to work in a fast-paced, high pressured and collaborative environment;
- Ability to effectively manage time, prioritize tasks and learning as well as work within deadlines
- with little supervision;
- Good interpersonal and ability to collaborate with others;
- Demonstrate ability to show initiative;
- Great attention to detail.
Our policies are dictated by our philosophy that people matter. Our customers and our people are our most valued assets. That means at CaseWare Africa your personal and professional development is encouraged by our support system that helps you build your career, love your job and look to the future.