Apply now for the Bidvest Learnership Programme 2024. Being a part of Bidvest, one of South Africa’s leading services, trading and distribution groups, your career aspirations with us are only limited by your own imagination. The learners will be responsible for gathering (telephonically or email) information required for accurate assessment Value Added Product Claims.
Customer Service
Provide policy holders with exceptional service and customer experience whilst dealing with all types of queries relating to claim and policy benefits etc.
Responsible for capturing claims correctly and accurately.
Confirm that the claim information is correct and valid.
Check the status of the policy & receipt of premium (current and up to date), to facilitate claim processing.
Responsible for ensuring that all the required supporting documentation is obtained and attached to the claims administration system to comprehensively assess the claim.
Responsible for managing queries raised by policy holders, supplier and internal stakeholders relating to claims.
Process refunds to clients, dealers or finance houses when required.
Process payments to clients and suppliers when required.
Correspondence to clients with respect to claims outcomes and requirements for future claims to manage claims.
Ensure that all interactions and developments are well documented on the claims administration systems.
Responsible for the timely resolution of queries that require intervention/correction.
Update policy information on the system when information changes.
Responsible managing all telephonic queries in a professional and efficient manner.
Ensure the principles of TCF (Treating Customers Fairly) are embedded in all customer interactions.
Qualifications
Matric
Computer Literacy is Essential
Knowledge and skills
General administrative experience.
Customer service experience.
Excellent communication and interpersonal skills.
Location: Durban
Preference will be given to PDI candidates in line with our EE. Interested candidates to please submit their CV to: jobs@bidvestinsurance.co.za. Should you not hear from us within 2 weeks from date of application, please consider yourself unsuccessful.