Apply now for the CTG Internship Programme 2024. Assist360 is a medical & travel assistance company that provides peace of mind for those working in fragile & conflict areas. Our Global Response Centre (GRC), works closely with our local in country teams to respond to medical emergency situations for Committed To Good (CTG) & other clients.
Role objectives
Operations:
- Assist in emergency operations: Support the coordination of emergency response activities, including monitoring emergency situations, communicating as first responders & updating response plans.
- Liaising via phone & email with clients and providers.
- Corresponding with medical desk for medical reviews, medical claims & medical guidance on cases.
Data Management:
- Collect, analyse & maintain emergency response data.
- Ensure accurate documentation of incidents & activities.
Administrative Support:
- Perform general administrative tasks such as scheduling meetings, preparing reports & maintaining emergency contact lists.
- This also includes the processing of claims & raising of PO’s.
Additional Duties:
- Perform other duties as assigned by the Operations Manager.
Client services:
- Research potential clients for medical assistance services.
- Assist in communicating with clients via email & phone.
- Respond to client inquiries, gather relevant information & provide updates.
- Follow up on action items resulting from client meetings.
Network management:
- Research potential clients worldwide.
- Contact, attend meetings & contract networks providers / facilities worldwide.
- Liaise via email & telephone with potential providers & existing providers.
- Update network database continuously.
- Create & maintain network maps & data.
Project reporting
- This role will report to the Global Operations Manager.
Key competencies
- Must be fluent in English.
- Must be a recent graduate.
- Team management
- This role has no team management responsibility.
Further information
- During the 6 month internship the candidate will work with a variety of departments within the organization such as Client Services, Network Management, Medical Desk & Operations.
- Qualified female candidates are encouraged to apply for this role.
Location: Cape Town, South Africa
· At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
· CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility and all staff are required to adhere to CTG’s Code of Conduct at all times.