Job Duties:
• To provide general admin support across the debtor’s team
• Negotiating payment plans when needed
• Reconciliation of account when needed
• Follow up and resolve queries in the form of tickets
• Ensuring the number of tickets in the consumer finance team is up to date
• Assisting with invoicing and credit notes
• Assist with live chat between customers and company
• Ad hoc finance tasks and projects
• Ensure the VoiP billing is completed on request
• Ensure the Whatsapp chats are resolved before handover, moving to the next
platform (two hourly rotation).
• Ensure the live chats are answered with the appropriate response before
handover, moving to the next platform (two hourly rotation)
• Assist with walk-ins (face to face customer service)
• Assist with legal tickets and write off journal processing
• And any other reasonable task
Key Competencies
• Excellent communication skills, both written and verbal
• Self-motivated and self-managing
• Attention to Detail
• Respect for confidentiality
• Deadline driven
• Innovative
Requirements
• Grade 12 or equivalent
• Good communication skills and customer service oriented
• Strong PC Skills, Excel
• One year of customer service experience in a similar environment
Benefits
• An opportunity to gain invaluable experience working with an incredibly
dedicated and passionate finance team
• Free barista-prepared coffee, breakfasts, and snacks
• Exposure to the latest industry technologies and standards
• A work environment that rivals the very best!
If you have not heard from us within 2 weeks of submitting your application,
please consider your application as unsuccessful.