Location: Johannesburg
Description: Join Dell team as Technician, Client Technical Support Graduate to do the best work of your career and make a profound social impact.
What you’ll achieve
As part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
As a Graduate Technician you will deliver world class service to our Customers:
You will:
- Solve complex problems for customers with challenging expectations
- Document relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue
- Ensure that customers are treated with highest degree of respect
- Drive operational excellence through quality closures and proper escalation of issues
- Have the opportunity to mentor and coach other team members
- Take the first step towards your dream career.
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- First-rate customer focus, phone etiquette and work ethic
- Excellent communications skills
- Ability to work under pressure with calmness and composure
- Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
- Here’s our story; now tell us yours
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.