Apply for the KGA Life Client Services Consultant Internship 2025. We are looking for a dynamic, tech savvy and client focused intern to gain experience as a Client Services Consultant. In this role you will sell funeral policies to prospective clients, assist clients with claims, policy amendments and queries.
You will accept ownership for effectively managing all client requests, and complaints, as well as ensure that client satisfaction is core to all decision making. You will thus be the liaison between the company and our existing and potential clients. The duration of the internship is 12 months, and the position will be based at our company’s head office located in Stellenbosch.
You are perfect for the role if:
- You enjoy working autonomously in a dynamic and changing environment and have an aptitude and passion for client service.
- You are a confident, tech savvy, and relatable person who enjoys leveraging technology to improve efficiency and client experience.
Key responsibilities of the role:
• Record and process policy applications, policy amendments, and related tasks on the relevant CRM system.
• Service clients by answering questions, providing information, and resolving service-related problems and queries.
• Build and maintain client relationships through ongoing interactions and support and by going the extra mile.
• Communicate, negotiate, and offer alternative solutions to clients to ensure client retention.
• Resolve product or service-related client queries by fully understanding the root cause of the client’s query or complaint.
• Act as the one-stop-shop for client queries of any nature.
• Action all client requests in an efficient, professional, and timeous manner.
• Provide up to date product and services information to clients.
• Promote, upskill, and assist clients with the features and usage of the self-service platforms available.
• Market and sell our product and services to new clients.
• Provide after-sales service (frequent check-ins, promotional and marketing communication and up-selling) to existing clients.
• Assist in the development and delivery of data-driven solutions to address client-specific challenges.
• Assist in the implementation and support of data systems, ensuring seamless integration with existing IT infrastructure.
• Be part of the end-to-end service delivery process, from initial consultation through to project completion and ongoing support.
• Provide training and support to clients to maximise the effectiveness of the implemented solutions.
• Stay up to date with industry trends, new technologies, and emerging data solutions to offer cutting-edge advice and solutions.
• Utilise technology and online tools to provide seamless service delivery and improve client experiences.
• Monitor, track, and update client information and interactions within the CRM system, ensuring data integrity.
• Provide technical support and guidance to clients using self-service platforms or online tools.
Essential behavioural and critical competencies:
• Excellent written and spoken communication skills.
• Client orientated.
• Ability to build and maintain client relationships.
• Empathetic.
• Attention to detail and quality adherence.
• Organised and methodical.
• Ability to be flexible.
• Be willing to work overtime if required.
• Maintain an excellent attendance record.
Qualifications and experience required:
• Three-year National Diploma or Degree in Information Systems or Technology, Computer Science, Data Science, or a related field.
• Experience using CRM systems and self-service platforms is beneficial.
• Knowledge of basic accounting principles.
• Knowledge of SQL basics will be beneficial.
Benefits:
· Professional development opportunities.
· Collaborative and dynamic work environment.
Organisational alignment
• The role reports to the Head of Client Services Centre.
• The position is based at our head office in Stellenbosch.
Applications and enquiries
Should you meet all of the above-mentioned requirements please forward your CV to recruitment@kga.co.za.
Subject: Intern Client Services
Only candidates with the required qualifications and experience will be contacted. If you do not receive a reply within 6 weeks of your application, please consider your application to have been unsuccessful.